Known Issues
Install older Adobe Air
If you have a problem with DentalPlus showing a white box over the screen after going into the documents section of admin, you might need to remove the version of Adobe Air you have and install an older version. Close DentalPlus Right-click the start ...
Install older Adobe Air
If you have a problem with DentalPlus showing a white box over the screen after going into the documents section of admin, you might need to remove the version of Adobe Air you have and install an older version. Close DentalPlus Right-click the start ...
MacOS Monterey
Not required for Monterey v12.3 The problem with Monterey is that pressing certain keys on the keyboard does other things... Click the Apple logo on the top right hand corner and go to "System Preferences..." Go to keyboard Click the Shortcuts tab ...
Adobe Air Download
https://airsdk.harman.com/runtime
Unable to print PDFs
Something changed in Windows 10 update 2004 which prevented Adobe Reader from printing when embedded inside DentalPlus. To resolve the issue, load Adobe Reader from the Start menu. Click Edit in the menu at the top and choose Preferences. On the list ...
Updating DentalPlus Client on MacOS
If you are running macOS Big Sur, you must update to version 11.0.1 or above If this is a new install, please first install Harman Air from here... https://airsdk.harman.com/assets/downloads/33.1.1.744/AdobeAIR.dmg If the update works but you get an ...
MacOS: Resolving Adobe AIR Error
First, Install Adobe Air from here (AdobeAir.dmg) If you have upgraded to the latest MacOS (Catalina or Big Sur), you may have received this this error after installing Adobe AIR or after opening DentalPlus: But don't worry - we've figured out a way ...
Problem with printing PDFs on OSX
It comes up with an error "this application requires a version of adobe air which cannot be found" Googling it finds that it may be an issue with the latest Adobe Air… https://forums.adobe.com/thread/2457852 I got around it by fully uninstalling ...